899bat Privacy Policy

1 Who We Are

This Privacy Policy is issued by 899bat, operating the online betting and casino platform accessible at 899bat.club (the "Platform"). References to "899bat", "we", "us", or "our" throughout this document refer to the Platform operator and its data processing operations.

899bat is an online entertainment platform developed specifically for adult players in Bangladesh. We provide sports betting services (with a particular focus on cricket including BPL, IPL, and ICC events), live casino products, slot games, and associated promotional services — all denominated in Bangladeshi Taka (BDT) with local payment support via bKash, Nagad, Rocket, and Upay.

2 Data We Collect

899bat collects personal data through several channels: directly from you when you register and use the Platform, automatically through technical systems when you interact with the website, and in limited circumstances from third-party verification providers. The categories of personal data we collect include:

• Registration Data: Your full legal name, date of birth, email address, and a chosen username and password when you create a 899bat account.
• Identity Verification Data: Copies of government-issued photo identification (e.g., National ID card, passport), proof of address documents, and payment method verification materials, collected when identity verification is required.
• Financial Data: Your deposit and withdrawal transaction history, payment method identifiers (e.g., registered bKash or Nagad mobile number), and transaction amounts in BDT. We do not store full payment account credentials.
• Account Activity Data: Betting history, casino game history, bonus usage records, session durations, login timestamps, and responsible gaming tool settings (e.g., deposit limits, self-exclusion status).
• Technical Data: IP address, device type, browser type and version, operating system, screen resolution, referring URL, and general geolocation data (country/region level only) collected automatically during platform interactions.
• Communications Data: Records of your correspondence with the 899bat support team, including live chat transcripts, email threads, and support ticket content.
• Marketing Preference Data: Your opt-in or opt-out status for promotional emails, SMS notifications, and push notifications, along with records of campaign interactions.

Where you choose not to provide data that is marked as mandatory during registration or verification, 899bat may be unable to open or maintain your account, process withdrawals, or provide specific services.

3 How We Use Your Data

899bat uses the personal data we collect solely for the following defined purposes:

• Account Management: To create, maintain, and administer your 899bat player account, including authentication, password recovery, and account security monitoring.
• Service Delivery: To process your deposits and withdrawals in BDT, settle bets and casino game outcomes, apply bonuses, and deliver the full range of betting and casino products available on the Platform.
• Identity Verification & Fraud Prevention: To verify that you meet the 18+ age requirement, confirm your identity, detect and prevent fraudulent transactions, money laundering, and prohibited multi-accounting activity.
• Responsible Gaming: To apply and monitor self-imposed responsible gaming limits (deposit caps, session limits, self-exclusion), to detect signs of problem gambling behaviour, and to intervene proactively where player welfare is at risk.
• Customer Support: To respond to your enquiries, resolve complaints, and provide technical assistance via the Support page.
• Legal Compliance: To fulfil 899bat's obligations under applicable anti-money-laundering (AML) regulations, financial record-keeping requirements, and any lawful requests from competent authorities.
• Platform Improvement: To analyse anonymised or aggregated usage patterns for the purpose of improving the Platform's performance, user experience, and product range. Individual players are not identifiable in this analysis.
• Marketing (with consent): To send you promotional offers, bonus announcements, and event notifications where you have opted in to receive such communications. You may withdraw this consent at any time.

899bat does not use personal data for automated decision-making that produces significant legal effects without human review. Responsible gaming interventions are always subject to human oversight by the 899bat player protection team.

4 Legal Basis for Processing

899bat processes your personal data on one or more of the following lawful bases:

• Contractual Necessity: Processing required to perform our obligations under the player account agreement — including account setup, bet settlement, payment processing, and customer support.
• Legal Obligation: Processing necessary to comply with applicable legal requirements, including AML obligations, age verification duties, and responses to lawful authority requests.
• Legitimate Interests: Processing conducted in 899bat's legitimate business interests — such as fraud detection, platform security, and aggregated analytics — where those interests do not override your fundamental privacy rights.
• Consent: Processing based on your freely given, specific, and informed consent — principally for marketing communications. You retain the right to withdraw consent at any time without affecting the lawfulness of prior processing.

5 Data Sharing & Third Parties

899bat does not sell, rent, or licence your personal data to any third party for their own marketing or commercial purposes. We share personal data with external parties only in the following limited circumstances:

• Payment Processors: To execute deposit and withdrawal transactions, we share necessary financial data with payment service providers such as bKash, Nagad, Rocket, and Upay. These providers operate under their own privacy policies and are contractually bound to process your data only for the specific transactional purpose.
• Identity Verification Providers: Where third-party KYC (Know Your Customer) services are used to validate identity documents, the minimum necessary data is transmitted to the verification provider under strict data processing agreements.
• Game Software Providers: Third-party game studios — including Evolution Gaming, Pragmatic Play, Ezugi, Spribe, NetEnt, and Microgaming — may receive session-level technical data required to deliver their game products within the Platform. No name, financial, or contact data is shared with game providers.
• Legal Authorities: Where 899bat is under a legal obligation to disclose player data to a competent government or law enforcement authority, we will comply with that obligation and, where permitted by law, notify the affected player.
• Business Transfers: In the event of a merger, acquisition, or sale of substantially all assets of the Platform, player data may be transferred to the successor entity. Players will be notified in advance of any such transfer that affects their personal data.

6 Cookies & Tracking

899bat uses cookies and similar tracking technologies to operate the Platform efficiently, maintain your session state, and gather aggregated analytics. The categories of cookies in use are:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies that keep you logged in during your visit. These cookies cannot be disabled without impairing core platform functionality.
• Functional Cookies: Remember your preferences such as language settings, odds format, and responsible gaming tool configurations, so you do not need to re-enter them on each visit.
• Analytics Cookies: Collect anonymised, aggregated data about how pages are used — including page views, session duration, and navigation paths — to help 899bat improve the Platform. Individual users are not identified through analytics data.
• Security Cookies: Used for fraud detection and bot prevention purposes, including identifying unusual login patterns or automated access attempts.

You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies will impair your ability to log in and use the Platform. 899bat does not deploy third-party advertising or retargeting cookies.

7 Data Security

899bat implements a multi-layered technical and organisational security programme to protect your personal data against unauthorised access, accidental loss, destruction, and disclosure. Key measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your browser or device and the 899bat servers.
• Encrypted storage of sensitive personal data at rest, including identity verification documents and financial records.
• Role-based access controls ensuring that only authorised 899bat personnel with a documented business need can access specific categories of player data.
• Regular internal security audits and vulnerability assessments of the Platform infrastructure.
• Secure password hashing — 899bat never stores your password in plain text. Passwords are processed using industry-standard one-way hashing algorithms.
• Incident response procedures: in the event of a data breach that poses a risk to player rights, 899bat will notify affected players and relevant authorities within the timeframes required by applicable law.

While 899bat takes all reasonable precautions, no online platform can guarantee absolute security. Players are encouraged to use a strong, unique password for their 899bat account and to enable any additional account security features available within the platform settings.

8 Data Retention

899bat retains personal data for the minimum period necessary to fulfil the purposes for which it was collected, subject to the following retention principles:

• Active Account Data: Retained for the full duration of your active 899bat account membership.
• Post-Closure Retention: Following account closure, core account and transaction records are retained for a minimum of 5 years to satisfy anti-money-laundering record-keeping requirements and to resolve any post-closure disputes.
• Identity Verification Documents: Retained for the period required by applicable AML regulations, typically 5 years from the date of verification or account closure, whichever is later.
• Support Communications: Customer support transcripts and correspondence are retained for up to 3 years from the date of the final communication, to enable accurate resolution of recurring or escalated issues.
• Marketing Data: If you have opted out of all marketing communications, your opt-out preference record is retained indefinitely to ensure we do not inadvertently contact you again in the future.
• Analytics Data: Aggregated, anonymised analytics data that cannot be attributed to an individual is retained indefinitely for Platform improvement purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual.

9 Your Rights

As a 899bat player, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact the support team via the Support page with the subject line "Data Rights Request":

• Right of Access: You may request a copy of the personal data 899bat holds about you, together with an explanation of how it is used and with whom it is shared.
• Right of Rectification: You may request that inaccurate or incomplete personal data held about you be corrected or updated promptly.
• Right of Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to 899bat's legal retention obligations (see Section 8).
• Right to Restrict Processing: You may request that 899bat temporarily suspend the processing of your personal data in certain circumstances — for example, while the accuracy of the data is being contested.
• Right to Data Portability: You may request that personal data you have provided to 899bat be returned to you in a structured, commonly used, machine-readable format.
• Right to Object: You may object to processing of your personal data carried out on the basis of legitimate interests, including profiling for responsible gaming monitoring purposes, where you believe your individual rights override those interests.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

899bat will acknowledge all data rights requests within 5 business days (Bangladesh Standard Time, UTC+6) and will complete the request — or explain why it cannot be completed — within 30 days.

10 Children & Minors

899bat is strictly an 18+ platform. We do not knowingly collect, store, or process personal data belonging to individuals under 18 years of age. Age verification checks are performed during registration and, where required, at the point of first withdrawal.

If 899bat becomes aware that personal data has been collected from a person under the age of 18, that account will be immediately suspended, all associated funds will be handled in accordance with our Responsible Gaming policy, and the personal data will be deleted as soon as practicable. Parents or guardians who believe a minor may have registered on the Platform are encouraged to contact the support team immediately.

11 Marketing Communications

899bat may send you promotional emails, SMS messages, and push notifications about bonuses, new games, cricket betting markets (including BPL, IPL, and T20 World Cup), and seasonal promotions (such as Eid, Pohela Boishakh, and Victory Day offers) where you have provided explicit opt-in consent to receive such communications.

• Marketing communications will always identify 899bat as the sender and include a clear, functional unsubscribe mechanism.
• You may opt out of all marketing communications at any time via your account settings or by contacting the support team. Opt-out requests will be processed within 5 business days.
• Opting out of marketing communications does not affect transactional or account-related notifications, which are necessary for the operation of your account (e.g., deposit confirmations, withdrawal notifications, account security alerts).
• 899bat does not share your contact details with third-party marketers. All promotional communications are sent directly by 899bat.

12 Changes to This Policy

899bat reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform services. The most current version of the Privacy Policy will always be available at 899bat.club/privacy-policy.

Where changes to this Policy are material — meaning they significantly affect the way we collect, use, or share your personal data — registered players will be notified via email to their registered address at least 7 days before the revised Policy takes effect. Continued use of the 899bat Platform after the effective date of any amendment constitutes your acknowledgement of the updated Policy.

13 Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or to the way 899bat processes your personal data, please reach out to the support team. We operate 24 hours a day, 7 days a week, in Bangladesh Standard Time (BST, UTC+6).

You may contact us via the Support page. You may also write to us by email at: [email protected]. Please note that this email address is displayed as plain text for reference only and is not a clickable link.

This Privacy Policy was last reviewed and updated in January 2026. 899bat is committed to handling your personal information with transparency, integrity, and the highest standards of data security. Thank you for trusting us with your data. Play responsibly. 18+ only.